Return and Exchange Policy

At Emotividade Fashion, we want to ensure that you are completely satisfied with your purchases. Therefore, we have established a clear return and exchange policy to provide a hassle-free experience in the event that you need to return or exchange products purchased in our store. Please read the information below carefully to understand how to proceed in different situations.

Right of Withdrawal

According to the Consumer Protection Code, you have the right to withdraw from the purchase within 7 (seven) calendar days, counting from the date of receipt of the product. To exercise this right, contact our customer service team within this period to obtain the necessary instructions.

The product must be returned in its original packaging, with no signs of use or tampering, accompanied by all accessories and manuals. The refund of the amount paid will be made after the returned product has been analyzed and confirmed to be in compliance with the conditions established in this policy.

It is important to note that, in the event of cancellation, the cost of return shipping will be the customer’s responsibility, except in cases where the product has a manufacturing defect or there is a shipping error made by our team.

Exchanges due to Manufacturing Defects

If the product purchased has a manufacturing defect, you must contact our customer service team within 30 (thirty) calendar days from the date of receipt.

Technical analyses will be performed to verify the defect and, if confirmed, you may choose to:

Exchange the product for an identical one, if available in our stock;
Receipt of a voucher for the full value of the product to be used on future purchases;
Full refund of the amount paid, including shipping costs, if applicable.
Exchanges for Other Reasons

If you wish to exchange the product for reasons other than a manufacturing defect, please contact our customer service team for the necessary guidance.

In this case, the exchange will be subject to stock availability and payment of any differences in value, if applicable. The customer will be responsible for the return and reshipment shipping costs, except in cases where the shipping error was made by our team.

General Conditions

The return or exchange of products will only be accepted if the conditions established in this policy are met.

Products with signs of misuse, accidental or intentional damage, broken seals, or absence of original items/components will not be accepted.

The time frame for resolving the return or exchange may vary according to the availability of the product in stock and the delivery region.

Products must be packaged appropriately to prevent damage during return shipping. If the product is returned damaged due to lack of appropriate packaging, the return or exchange will not be accepted.

Customer Service

We are available to answer any additional questions or provide assistance in the return or exchange process. Please contact our customer service team through the communication channels available on our website.

Important: This return and exchange policy is subject to change without notice. We recommend that you check this page regularly to stay up to date with any updates or changes.

Thank you for choosing Emotividade Fashion. We are committed to providing the best possible shopping experience for our customers.