Return and Exchange Policy

At Emotividade Fashion, we want to ensure that you are completely satisfied with your purchases. Therefore, we have established a clear return and exchange policy to provide a hassle-free experience in case you need to return or exchange products purchased from our store. Please read the information below carefully to understand how to proceed in different situations.

Returns Policy

• All products are eligible for return within 14 days of delivery.
• You have the right to cancel your purchase by contacting our support team at support@emotividadefashion.com within 14 days of delivery.
• Ensure that the product and its packaging are preserved, and provide the order number and invoice when requesting a return.
• The return address is the same as the sender’s address on the shipping label.
• The customer support team will cover the return shipping costs, and proper packaging must be ensured during the return process.

Right of Withdrawal

According to the Consumer Protection Code, you have the right to withdraw from your purchase within 7 (seven) calendar days from the date of product receipt. To exercise this right, contact our customer support team within this period for further instructions.

• The product must be returned in its original packaging, with no signs of use or tampering, and accompanied by all accessories and manuals.
• The refund will be processed after the returned product has been inspected and confirmed to be in compliance with this policy.
• If you cancel your order, the return shipping costs will be your responsibility, except in cases where the product has a manufacturing defect or there has been a shipping error on our part.

Exchanges for Manufacturing Defects

If the product has a manufacturing defect, you must contact our customer service team within 30 (thirty) calendar days from the date of receipt.

After a technical analysis to verify the defect, if confirmed, you may choose one of the following options:

• Exchange the product for an identical item, if available in stock.
• Receive a voucher for the full value of the product, to be used for future purchases.
• Full refund, including shipping costs (if applicable).

Exchanges for Other Reasons

If you wish to exchange the product for reasons other than a manufacturing defect, please contact our customer service team for instructions.

• The exchange will be subject to stock availability and possible price differences.
• The customer is responsible for both the return and re-shipping costs, except in cases where the error was made by our team.

General Conditions

• Gift Cards: Purchases made using gift cards (if available) will not be eligible for payments through Klarna (if available).
• Shipping Policy: Orders placed on our website take 5 to 10 days to be shipped and delivered. Shipping costs are calculated at checkout and are the customer’s responsibility.
• Personalized Products: The maximum delivery time for personalized products is 30 business days.

Return Policy

• Returns or exchanges will only be accepted if they meet the conditions stated in this policy.
• Products with signs of misuse, accidental or intentional damage, broken seals, or missing original components will not be accepted.
• The processing time for returns or exchanges may vary depending on product availability and delivery location.
• Products must be properly packaged to avoid damage during return shipping. If the item is returned damaged due to improper packaging, the return or exchange will not be accepted.

Customer Support

We are available to answer any additional questions or assist you with the return or exchange process. Please contact our customer support team through the communication channels available on our website.

Important: This Return and Exchange Policy is subject to change without prior notice. We recommend checking this page regularly to stay updated on any modifications.

Thank you for choosing Emotividade Fashion. We are committed to providing the best shopping experience possible for our customers.